Frequently Asked Questions

We accept Visa, Mastercard, American Express, and Discover. We also accept PayPal, Google Pay, Amazon Pay, Shop Pay, and Venmo. We are unable to accept checks or money orders.

All orders placed before 4 PM CST are processed the same day, so we can't guarantee that we'll be able to modify your order once it's been placed.

If you need to make a change, email us at support@chillmonkee.com as soon as possible and we'll do our best to help.

All orders placed before 4 PM CST are processed the same day, so we can't guarantee that we'll be able to cancel your order once it's been placed.

If you need to cancel, email us at support@chillmonkee.com as soon as possible and we'll do our best to help.

Email us at support@chillmonkee.com for any order-related questions and we'll be happy to help. We’re available Monday through Friday from 8:00 AM to 5:00 PM CST.

Yes. Orders are eligible for return or exchange within 30 days of delivery. For full details, see our Return & Exchange Policy.

Our products are fully warranted with proof of purchase to the original owner. This warranty covers defects in material and workmanship for one year from the date of purchase. It does NOT cover damage caused by accident, improper care, or the natural breakdown of materials from extended use.

If you believe your product has a manufacturing defect, email us at support@chillmonkee.com to start a warranty evaluation.

We don't ship outside the U.S. at this time. Sign up for our newsletter below to be the first to know when international shipping becomes available.

We offer free standard shipping within the contiguous U.S. on orders over $75. Shipping charges apply to orders being sent to Alaska, Hawaii, and U.S. territories.

Orders placed by 4 PM CST Monday through Friday are processed and shipped the same day. We don't ship on weekends or major holidays. Once your package is picked up by the carrier, you'll receive tracking information by email.

Standard and free shipping orders typically arrive three to five business days after processing. Expedited shipping orders arrive within two business days.

If your order arrives with damaged or missing items, email us at support@chillmonkee.com as soon as possible. For damaged items, please include a photo of the item and the packaging. Anything damaged in shipping or due to a manufacturing defect will be replaced at no additional cost.

We're unable to assist with damaged or missing item claims outside of the 30-day window. See our Return & Exchange Policy for details.

If your package is marked as delivered but hasn't arrived, we need a minimum of 5 business days to file a claim with the carrier before we can send a replacement. We're unable to assist with missing package claims outside of the 30-day window. See our Return & Exchange Policy for details.

Yes. What you see is what you get. The colors and patterns are true to what's shown on the site.

While you can use your Lazy Lounger on concrete, sand, gravel, dirt, grass, and water, they aren’t indestructible. DO NOT set them on or drag them over anything sharp, jump on or fall into them, pull them behind a boat, use them to raft down a river, or expose them to anything hot…like fire!

Our Lazy Loungers are fully warrantied to the original owner with proof of purchase. This warranty provides protection against defects in material and workmanship for a period of one year from the date of purchase. This warranty does NOT cover damage caused by accident, improper care, or the natural breakdown of materials from extended use over time.

If you believe your Lazy Lounger has a manufacturing defect, email us at support@chillmonkee.com to start a warranty evaluation.

Yes. Since you can easily access the inner plastic lining, you can patch it yourself. Just make sure to use adhesive tape designed for patching plastic.

Because our Lazy Loungers are made from 210T Ripstop Polyester, they're extremely durable. Our own 50 lb Airedale Terrier didn't cause any damage climbing in or out. That said, animals with sharper nails or claws, such as cats or rabbits, may be able to puncture the surface. The Lazy Lounger also isn't a chew toy or scratching post. Using it that way will shorten its lifespan.

WARNING: Always supervise your pets when using the Lazy Lounger. As it deflates over time, the plastic and fabric can stick together, leading to restricted breathing and potentially obstructed airways. Never allow pets to crawl inside or place it over their head.

It can hold up to 440 lbs (200kg).

We only offer one size, and it's designed to comfortably fit most adults. At 6.5 feet long when fully inflated, there's plenty of room to stretch out.

Absolutely! The Lazy Lounger doubles as a couch. Just use a little less air than you would for a single person, and make sure the combined weight stays under 440 lbs.

Typically 5+ hours during use. The more you move around or get in and out, the more often you may need to top it off.

Your Lazy Lounger can be inflated and ready to go in under a minute. No pump, no blowing required. Just scoop the air. You can also use a floor fan or leaf blower to speed things up. Just avoid air compressors and similar devices that produce a high-powered, concentrated stream of air, as this can damage the inner lining. For more details, check out our instructional video.

That's completely normal. Like a new pair of shoes, your Lazy Lounger has a short break-in period. When it's brand new, the fabric is stiff and won't take in as much air as it will after a few uses.

For the first several uses, we recommend using a box fan, leaf blower, or hair dryer to help fill it up. After about 8 to 12 hours of total use, the fabric loosens up and scooping air by hand becomes much easier.

The more you use it, the easier it gets.

Just press the safety latch and unclip the buckle to open and release the air. Then roll the air out, fold it in half, and slide it back into its bag. Check out our instructional video for more details.

NOTE: Make sure the Lazy Lounger is fully dry before packing it away to prevent mold or mildew.

Yes! It's just as comfortable on the water as it is on land. We recommend sticking to calm water like a pool or lake.

WARNING: Chill Monkee Lazy Loungers are for recreational use only. Although they do float, they're NOT a life-saving device. You should always wear a personal flotation device when using it in the water.

Yes! The Lazy Lounger is safe to use in both saltwater and chlorinated water. Neither will damage the material or fade the colors.

While there aren't any age restrictions, we don't recommend it for children under 2.

Think of it like the "baby on the bed" rule. If you wouldn't leave a child alone on a bed, don't leave them in the Lazy Lounger unsupervised. 

WARNING: Always supervise small children when using the Lazy Lounger. As it deflates over time, the plastic and fabric can stick together, leading to restricted breathing and potentially obstructed airways. Never allow children to crawl inside or place it over their head.

Just email us at support@chillmonkee.com and we'll be happy to help.