Return Policy
What’s your return and exchange policy?
Our goal is to ensure you are completely satisfied with your purchase. In the event you decide you would like to return or exchange any of the items you purchased, we will accept the items for a return or exchange as long as they are in new/unused condition (loungers that have been inflated are not eligible for refund or exchange) and returned within 60 days of initial purchase receipt.
Shipping costs are non-refundable. You are responsible for paying for the shipping costs to return or exchange your items.
What are the steps to return or exchange items?
1. Connect with Customer Care
If you would like to return or exchange an item purchased online, please contact Customer Care to initiate your return/exchange at support@chillmonkee.com. Our Customer Care Team will be happy to assist you. It is important that you contact Customer Care before you send in a return or exchange. We are not responsible for returns lost in transit that have not been communicated to Customer Care.
2. Complete the Return/Exchange Form
Returns and exchanges can only be processed if our Return/Exchange Form is included, and the desired action is specified.
Download our return/exchange form here and include it in your package.
3. Pack your return/exchange
Safely pack the items to be returned or exchanged and include the completed Return/Exchange Form.
4. Ship your return/exchange
Ship your return or exchange to the following address:
Chill Monkee
2216 N 178th St.
Omaha, NE 68116
What if I received a package with damaged or missing items?
Please contact Customer Care as soon as possible after receiving your package and noticing any items that are either missing or damaged. For items that arrive damaged, we require a photo of both the damaged item and packaging (if the packaging arrived damaged). Items with a manufacturers defect or that incurred damage during the shipping process will be replaced at no additional cost.
We are unable to assist with packages that were missing items or contained items that arrived damaged outside of the 60 day return/exchange policy timeframe.
What if my package never arrived?
For missing packages marked delivered to the address on the order, we require a minimum of 2 business days to file a claim with the carrier before sending a replacement. We are unable to assist with missing packages outside of the 60-day return/exchange policy timeframe.